All sales are Final. No returns. No refunds! Hair extensions cannot be resold after being handled or worn by a buyer.

No return, No Refund and No exchanges for customized wigs!

**Returns are only accepted when you have received the wrong order.

Processing Time

We start processing after an order has been made. Processing can take upto 5 business days for ready to ship items and up to 15 business days for custom wigs. After processing,your package will be shipped and you will receive an email with your tracking number. Tracking numbers will also be available on PayPal.

All domestic packages are shipped off via USPS Priority mail (2-3 business days US) (6-10 business days International).

INTERNATIONAL ORDERS 6-10 BUSINESS DAYS via USPS Priority Mail

OR 3-5 BUSINESS DAYS VIA DHL

Expect delays during sales periods & holidays. (1-5 days delay)

Cancellation 

If you have placed an order and would like to cancel your order, there will be a $25 flat rate fee, unless cancelled within 24 hours.

We cannot ship internationally to a postal box or mailing center. A physical address is required. CUSTOM FEES may apply. Some countries put a tax on orders that come in from other countries. This is a fee that YOU, the buyer, are responsible for. It is vital to research or have an understanding on the custom fees where you live. Some places require you to pay the fee before you are able to pick up your packages. Also, when the package is being held in customs it may take an additional 1-5 days for them to release the package.

LOST/STOLEN PACKAGES

We are NOT responsible for any lost or stolen packages. You will not receive a refund for lost/stolen packages. Your order will not be replaced. 

All Packages come with a Tracking number. USPS updates their system every time the package is scanned. 

If you will not be home on the expected arrival date/time, you can request to have you package held at your local USPS post office via www.usps.com 

 

PayPal payments

IF PAYING BY PAYPAL PLEASE MAKE SURE YOU HAVE AN ACTIVE PAYPAL ACCOUNT. ORDERS WILL ONLY BE SENT TO CONFIRMED PAYPAL ADDRESSES, SO WE DO RECOMMEND ALL CLIENTS CONFIRM ADDRESSES VIA PAYPAL BEFORE ORDERING. YOU DO NOT NEED TO SIGNUP FOR A PAYPAL ACCOUNT. SIMPLY IGNORE THE PAYPAL SIGNUP AREA AND CLICK ON "CHECKOUT WITH CREDIT/DEBIT CARD" AND YOU CAN ENTER YOUR CREDIT/DEBIT CARD DETAILS. WE ARE NOT RESPONSIBLE FOR FAILURES TO CONFIRM OR UPDATE CURRENT ADDRESSES ON PAYPAL. 
IF PAYING BY "CREDIT CARD/DEBIT CARD" BILLING ADDRESS AND SHIPPING ADDRESS MUST MATCH ON THE CARD ISSUED BY YOUR BANK. WE WILL NOT SHIP OUT ORDERS IF BILLING ADDRESS AND SHIPPING ADDRESS DOES NOT MATCH AND WE RESERVE THE RIGHT TO CANCEL THE ORDER.

POLICY DISCLAIMER

We reserve the right at our discretion to make changes to these policies. Please check this page periodically for updates. 

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