Shipping and Return Policy
All sales are Final. No returns. No refunds! Hair extensions cannot be resold after being handled or worn by a buyer.
No return, No Refund and No exchanges for customized wigs!
**Returns are only accepted when you have received the wrong order.
We start processing after an order has been made. Processing can take upto 5 business days for ready to ship items and up to 15 business days for custom wigs. After processing,your package will be shipped and you will receive an email with your tracking number. Tracking numbers will also be available on PayPal.
All domestic packages are shipped off via USPS Priority mail (2-3 business days US) (6-10 business days International).
INTERNATIONAL ORDERS 6-10 BUSINESS DAYS via USPS Priority Mail
OR 3-5 BUSINESS DAYS VIA DHL
Expect delays during sales periods & holidays. (1-5 days delay)
If you have placed an order and would like to cancel your order, there will be a $25 flat rate fee, unless cancelled within 24 hours.
We cannot ship internationally to a postal box or mailing center. A physical address is required. CUSTOM FEES may apply. Some countries put a tax on orders that come in from other countries. This is a fee that YOU, the buyer, are responsible for. It is vital to research or have an understanding on the custom fees where you live. Some places require you to pay the fee before you are able to pick up your packages. Also, when the package is being held in customs it may take an additional 1-5 days for them to release the package.
We are NOT responsible for any lost or stolen packages. You will not receive a refund for lost/stolen packages. Your order will not be replaced.
All Packages come with a Tracking number. USPS updates their system every time the package is scanned.
If you will not be home on the expected arrival date/time, you can request to have you package held at your local USPS post office via www.usps.com